STAGE ONE 公式ワンヴォルトジャパン

ONE VAULT JAPAN

International Shipping

Shipping to Singapore

We ship trading cards, figures and other collectibles from Japan to Singapore. Overseas orders are handled by email: request a quote, and we will reply with the total including shipping. We currently ship to Singapore only.

How to order

  1. 01

    Find the items

    Browse our store and copy the URL of each product page you want. Product pages are in Japanese; your browser's translate feature works well.

  2. 02

    Request a quote

    Send the product URLs, quantities, your delivery address and postal code in Singapore, and a phone number using the form below.

  3. 03

    Receive the total

    We weigh and pack the items and reply by email with the total price (items + shipping) and the shipping method. Items are first come, first served until we send the quote; after that we hold them for the period stated in our email.

  4. 04

    Pay by card

    Pay through the secure Stripe payment link in our email. Prices are charged in Japanese yen, and your card issuer converts the amount to your currency.

  5. 05

    We ship and send tracking

    After payment we ship within the handling time shown on the product page and email you the tracking number.

Shipping methods

We ship with Japan Post. Lightweight items such as trading cards usually go by International Air Packet (tracked, up to 2 kg). Figures and higher-value items go by EMS, which is tracked and insured. The method and cost are confirmed in your quote before you pay.

Import GST and duties

Our prices do not include Singapore import GST, duties or handling fees, which are paid by the recipient if charged. Parcels valued above S$400 are generally subject to 9% GST on import. We declare the actual price of the goods on the customs form and cannot mark purchases as gifts or declare a lower value.

Items we cannot ship overseas

Meat and other chilled or frozen products are for delivery within Japan only. Items containing batteries may not be accepted by the carrier; we will tell you in the quote if an item cannot be shipped.

Returns

We cannot accept returns for change of mind. If an item arrives defective or is not the item you ordered, contact us within 7 days of delivery using the form below. In that case we cover the return shipping and arrange a replacement or refund.

Lost or damaged parcels

If tracking stops or a parcel arrives damaged, contact us with photos of the parcel and items. We will file an inquiry with Japan Post and work with you on the outcome.

Request a quote

We reply in English to the email address you enter. Please write the delivery address exactly as it should appear on the parcel.

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